Frequently Asked Questions
Welcome to Poly Vinyl Creations — Where Quality Meets Craftsmanship
We’ve gathered answers to the most common questions we receive about our products, processes, and policies.
If you can’t find what you’re looking for, don’t hesitate to reach out — our team is happy to help you find the perfect Poly Vinyl Creation for your project.
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General Questions
Q: What types of products do you offer?
A: We manufacture and distribute a complete range of outdoor living solutions — including vinyl and ornamental fencing, railing, cellular decking, garden products, pergolas, arbors, benches, planters, and custom designs.
If you can dream it, we can build it — explore our full collections to find your inspiration.
Q: Do you provide installation services?
A: We are a trade-only manufacturer and distributor, which means we proudly supply products through our trusted network of professional contractors and dealers.
While we don’t perform installations directly, we can connect you with qualified installers who share our standards for quality and craftsmanship.
Q: What makes Poly Vinyl Creations different from other suppliers?
A: We’re not just a supplier — we’re a second-generation, woman-owned manufacturer with a legacy of integrity, innovation, and service.
Our products are made in the USA, built to ASTM standards, and supported by a team who lives by our seven core values: Get It Done. Own It. Trust the Process. People First. Offer the Solution. Leave No Stone Unturned. Yearn for Growth.
Q: What are the advantages of vinyl and cellular PVC products?
A: Vinyl and cellular PVC are the future of outdoor living — strong, low-maintenance, moisture-resistant, and built to last decades without rotting, cracking, or rusting.
They never need painting or staining and are perfect for harsh climates across the Southeast and beyond.
Q: Are your products made in the USA?
A: Yes — all Poly Vinyl Creations products are proudly manufactured and distributed within the United States using American-sourced materials whenever possible.
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Ordering and Delivery
Q: How can I place an order?
For Approved Trade Contractors & Supply Houses:
Orders can be placed directly through your Poly Vinyl Creations sales representative or by contacting our customer service team.
We’ll help confirm materials, quantities, freight options, and ensure your project runs smoothly from quote to completion.
For Homeowners & End Users:
Poly Vinyl Creations supplies exclusively through our qualified trade partners and authorized distributors.
If you’re interested in purchasing our products for your project, we’ll gladly connect you with one of our approved contractors or supply houses in your area to assist with design, pricing, and installation.
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Q: What payment methods do you accept?
For Approved Trade Contractors & Supply Houses:
We accept all major credit cards, ACH payments, and business checks. Trade accounts and pre-approved terms may be available for qualified customers in good standing.
For Homeowners & End Users:
All purchases are processed directly through your chosen contractor or supply house. Payment methods and terms are determined by that partner, so please consult them for available options and billing policies.
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Q: Do you ship nationwide?
A: Absolutely. We serve customers across the Southeast and ship nationwide.
With multiple manufacturing and distribution locations, we’re able to reduce lead times and deliver quickly and efficiently.
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Q: Can I request a custom design or color?
A: Yes! Customization is what sets Poly Vinyl Creations apart. We offer custom colors, dimensions, decorative infills, and accent styles across most of our product lines.
Just tell us your vision — we’ll make it happen.
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Products and Materials
Q: What is cellular decking?
A: Cellular decking is made from advanced cellular PVC, offering the beauty of wood with the strength, slip resistance, and moisture protection of modern technology. It’s ideal for residential decks, commercial walkways, docks, and marina installations.
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Q: Can vinyl fences and railings be customized?
A: Yes. Choose from a variety of heights (2’–16’), colors, profiles, and decorative accents. We also create custom styles, mixed-material designs, and private-label systems for contractors and distributors.
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Q: Are your products environmentally friendly?
A: Absolutely. Many of our products are 100% recyclable and manufactured with a commitment to sustainability, waste reduction, and reuse practices. We actively minimize environmental impact across every step of our supply chain.
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Q: What warranties do your products include?
A: Most Poly Vinyl Creations products come with a limited lifetime warranty against manufacturing defects, discoloration, and structural failure under normal use. Specific warranty details vary by product line — your representative can provide full documentation upon request.
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Installation and Support
Q: Can I install the products myself?
A: Yes! Many homeowners and professionals successfully install our products using our detailed installation guides and video tutorials. If you’d rather leave it to the experts, we’ll connect you with one of our qualified trade partners for a seamless installation experience.
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Q: Where can I find installation guides and support materials?
A: You can find all current installation guides in the Support section of our website or request them through our customer service team. We also provide cut sheets, specification documents, and ASTM testing data for contractors and architects.
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Q: What if I have an issue with my order or delivery?
A: Contact us right away at support@polyvinylc.com or call our main office. Our team will review your issue, coordinate replacements if necessary, and ensure your satisfaction — because accountability is part of the GOT POLY promise.
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Q: How can I stay updated on new products or promotions?
A: Follow us on Instagram, LinkedIn, Facebook, and Pinterest for the latest releases, project inspiration, and behind-the-scenes looks at our manufacturing process.
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Need More Help?
If you have a question that isn’t listed here, reach out to us!
📧 marketing@polyvinylc.com or visit our Contact Us page — our team is ready to help you Get It Done the GOT POLY Way.
